Terms of Service

1.1 Service Overview

EmailMates provides access to multiple artificial intelligence models through email-based communication, including:

• Multi-model AI response generation (ChatGPT, Claude, Gemini, Grok)
• AI agent functionality with @ai activation
• Calendar and appointment management integration
• Automated scheduling and coordination services
• Email-based AI interaction without additional software installation

1.2 Acceptance and Modifications

These Terms apply to all users of the Service. We reserve the right to modify these Terms at any time. Material changes will be communicated with 30 days' advance notice via email or Service notification. Continued use after changes constitutes acceptance.

1.3 Additional Terms

Specific features may be subject to additional terms, which will be presented before feature activation and incorporated by reference.

2.1 Eligibility Requirements

To use our Service, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have legal capacity to enter into binding contracts
• Provide accurate and complete account information
• Comply with all applicable laws and regulations

2.2 Business and Enterprise Users

If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.

2.3 Account Security and Responsibility

You are solely responsible for:

• Maintaining confidentiality of account credentials
• All activities conducted through your account
• Immediately notifying us of unauthorized access or security breaches
• Ensuring account information remains current and accurate

3.1 Permitted Uses

You may use the Service for:

• Legitimate business, educational, research, and personal purposes
• Professional communication and productivity enhancement
• Calendar management and appointment scheduling
• Content creation and analysis within legal and ethical boundaries
• Team collaboration and workflow optimization

3.2 Prohibited Activities

You may not use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Generate, distribute, or facilitate harmful, illegal, defamatory, or offensive content
• Infringe intellectual property rights or violate confidentiality obligations
• Conduct or facilitate spam, harassment, or unauthorized marketing
• Attempt to gain unauthorized access to systems, accounts, or data
• Reverse engineer, decompile, or attempt to extract source code
• Interfere with or disrupt Service operation or infrastructure
• Use the Service for competitive intelligence gathering against EmailMates
• Share account access with unauthorized parties
• Generate content that violates AI model provider terms of service

3.3 Content Standards

All content submitted to or generated through the Service must comply with applicable laws and community standards. We reserve the right to review and remove content that violates these Terms.

3.4 Monitoring and Enforcement

We reserve the right to monitor Service usage and enforce these Terms through warnings, service restrictions, or account termination.

4.1 Third-Party Service Authorization

By connecting third-party services (such as Google Calendar), you:

• Grant EmailMates necessary permissions to access specified data
• Acknowledge that integration functionality depends on third-party service availability
• Remain responsible for managing third-party service permissions
• Accept that we are not responsible for third-party service performance or policies

4.2 Google Calendar Integration Specific Terms

When enabling Google Calendar integration:

• You authorize access to calendar events, attendee information, and availability data
• Our AI agent will create, modify, and manage calendar events based on your instructions
• You remain responsible for verifying accuracy of AI-scheduled appointments
• You can revoke calendar access at any time through your Google account settings
• We are not liable for scheduling conflicts, errors, or missed appointments

4.3 Data Accuracy Disclaimer

While we strive for accuracy in automated scheduling and data processing, you acknowledge that:

• AI-generated responses and calendar actions may contain errors
• You should review and verify important information before relying on it
• We recommend confirming critical appointments and decisions independently

5.1 Subscription Plans and Billing

• Service is provided on a subscription basis with various plans and pricing tiers
• Subscriptions are billed in advance for the selected term (monthly/annually)
• All fees are non-refundable except as required by applicable law or our specific refund policy
• Failed payments may result in service suspension or termination

5.2 Price Changes

We may modify subscription pricing with 30 days' written notice. Price changes will not affect your current billing cycle but will apply to subsequent renewals.

5.3 Automatic Renewal and Cancellation

• Subscriptions automatically renew unless cancelled before the renewal date
• You may cancel your subscription at any time through your account settings
• Cancelled subscriptions remain active until the end of the current billing period
• No refunds are provided for partial billing periods unless required by law

5.4 Free Trials and Promotional Offers

Free trials and promotional pricing are subject to additional terms and limitations, which will be clearly disclosed at the time of offer.

6.1 Service Ownership

EmailMates retains all rights, title, and interest in the Service, including:

• Software, algorithms, and proprietary technology
• Trademarks, service marks, and brand elements
• Documentation, interfaces, and design elements
• Aggregated and anonymized usage data and insights

6.2 User Content License

By submitting content to the Service, you grant EmailMates a non-exclusive, worldwide, royalty-free license to:

• Process content through AI models to provide requested services
• Store and transmit content as necessary for Service operation
• Create anonymized derivatives for service improvement
• This license terminates when you delete content or terminate your account

6.3 AI-Generated Content

• You retain rights to AI-generated content created through the Service
• AI-generated content is provided "as-is" without warranties
• You are responsible for ensuring AI-generated content complies with applicable laws
• We do not claim ownership of AI-generated content but retain rights to underlying technology

6.4 Feedback and Suggestions

Any feedback, suggestions, or ideas you provide about the Service may be used by EmailMates without compensation or attribution.

7.1 Privacy Policy Integration

Our Privacy Policy is incorporated into these Terms by reference and governs our collection, use, and protection of your information.

7.2 Data Processing Consent

By using the Service, you consent to data processing as described in our Privacy Policy, including:

• Processing of email communications through AI models
• Temporary storage and transmission of calendar data
• Creation of anonymized analytics for service improvement

7.3 International Data Transfers

You acknowledge that your data may be transferred to and processed in countries other than your country of residence, subject to appropriate safeguards as described in our Privacy Policy.

8.1 Service Level Expectations

While we strive to maintain high availability and performance, we do not guarantee:

• Uninterrupted or error-free Service operation
• Specific response times or availability percentages
• Compatibility with all email clients or systems
• Accuracy of AI-generated responses or calendar actions

8.2 Planned Maintenance

We may perform scheduled maintenance that temporarily affects Service availability. We will provide reasonable advance notice when possible.

8.3 Third-Party Dependencies

Service functionality depends on third-party AI models and APIs. Service disruptions may occur due to third-party issues beyond our control.

9.1 WARRANTY DISCLAIMERS

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT
• WARRANTIES REGARDING ACCURACY, RELIABILITY, OR AVAILABILITY OF THE SERVICE
• WARRANTIES THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS

9.2 AI ACCURACY DISCLAIMER

AI-GENERATED RESPONSES MAY CONTAIN ERRORS, INACCURACIES, BIASES, OR INAPPROPRIATE CONTENT. USERS MUST EXERCISE JUDGMENT AND VERIFY IMPORTANT INFORMATION INDEPENDENTLY.

9.3 LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• OUR AGGREGATE LIABILITY FOR ALL CLAIMS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM
• WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR SPECIAL DAMAGES
• WE SHALL NOT BE LIABLE FOR BUSINESS INTERRUPTION, LOST PROFITS, OR DATA LOSS
• THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY

9.4 Calendar and Scheduling Disclaimer

WE ARE NOT LIABLE FOR SCHEDULING ERRORS, CONFLICTS, MISSED APPOINTMENTS, OR CONSEQUENCES ARISING FROM AI AGENT CALENDAR ACTIONS.

11.1 Termination by You

You may terminate your account at any time by:

• Cancelling your subscription through account settings
• Contacting customer support
• Following account closure procedures

11.2 Termination by EmailMates

We may suspend or terminate your account immediately for:

• Material breach of these Terms
• Violations of Acceptable Use Policy
• Fraudulent activity or payment disputes
• Extended periods of account inactivity
• Legal or regulatory requirements

11.3 Effect of Termination

Upon termination:

• Your access to the Service will cease immediately
• Data will be handled according to our Privacy Policy
• Outstanding payment obligations remain due
• Surviving provisions of these Terms will continue to apply

12.1 Governing Law

These Terms are governed by the laws of [Your State/Country], without regard to conflict of laws principles.

12.2 Dispute Resolution Process

For any disputes arising from these Terms or the Service:

1. Informal Resolution: Contact us first at legal@emailmates.com to attempt resolution
2. Mediation: If informal resolution fails, disputes may be submitted to mediation
3. Arbitration: Remaining disputes will be resolved through binding arbitration

12.3 Arbitration Agreement

Any claims not resolved through informal resolution or mediation shall be resolved through binding arbitration administered by [Arbitration Organization] under its commercial arbitration rules. The arbitration will be conducted in [Location] and governed by [State/Country] law.

12.4 Class Action Waiver

YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS AND WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS OR CLASS-WIDE ARBITRATION.

12.5 Exceptions to Arbitration

Notwithstanding the arbitration requirement, either party may:

• Seek injunctive relief in court for intellectual property violations
• Bring claims in small claims court for appropriate matters
• Report violations to relevant regulatory authorities

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific features, constitute the entire agreement between you and EmailMates regarding the Service.

14.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

14.3 Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may freely assign our rights and obligations.

14.4 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

14.5 Survival

Provisions that by their nature should survive termination will survive, including intellectual property rights, indemnification, limitation of liability, and dispute resolution.